Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Serein ("we," "our," or "us"). By accessing or using our website, purchasing products, or using our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. About Serein

Serein provides personalized postpartum care boxes, educational resources, and support services designed to support mothers during the postpartum period.

Our products and services are intended for informational, gifting, and wellness purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website with the involvement and consent of a parent or legal guardian.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product availability
Pricing errors
Suspected fraud
Violation of these Terms

If your order is canceled after payment has been processed, you will receive a full refund.

4. Personalized Products

Many Serein products are created specifically for each customer using information provided during checkout or through our personalization questionnaire.

Customers are responsible for ensuring that all information submitted is accurate.

We are not responsible for errors resulting from inaccurate or incomplete information provided by the customer.

5. Pricing

All prices are listed in U.S. Dollars (USD).

Prices, promotions, products, and availability may change without notice.

Applicable taxes and shipping charges will be calculated at checkout.

6. Shipping

Shipping estimates are provided as guidelines only and are not guaranteed.

Delivery delays caused by shipping carriers, weather, holidays, or circumstances outside of our control are not the responsibility of Serein.

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

7. Returns & Refunds

Our Return & Refund Policy governs all returns, exchanges, and refunds and is incorporated into these Terms by reference.

Please review our Return & Refund Policy before making a purchase.

8. Serein Village

Serein Village is intended to help mothers coordinate support with trusted friends and family.

Serein does not guarantee that support requests will be fulfilled.

We are not responsible for:

Actions or omissions of supporters
Missed commitments
Scheduling conflicts
Interactions between users
The quality, safety, or outcome of any assistance provided

Participation in Serein Village is voluntary.

9. Medical Disclaimer

Serein does not provide medical care or medical advice.

Information provided through our website, blog, resources, educational materials, or products is intended for general educational purposes only.

Always seek the advice of your physician, midwife, lactation consultant, or other qualified healthcare professional regarding any medical questions or concerns.

Never disregard professional medical advice because of information obtained through Serein.

10. Product Use

Customers are responsible for reading and following all manufacturer instructions included with products contained within Serein care boxes.

Serein is not the manufacturer of many third-party products included in our care boxes and makes no warranties beyond those provided by the original manufacturer.

11. Intellectual Property

All content on this website—including but not limited to:

Logos
Branding
Product designs
Text
Images
Graphics
Website design
Educational resources
Blog content

is the property of Serein unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Conduct

You agree not to:

Use our website for unlawful purposes
Attempt to interfere with website functionality
Submit false information
Upload malicious software or code
Violate applicable laws or regulations

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

14. Limitation of Liability

To the fullest extent permitted by law, Serein shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of our website
Purchase or use of our products
Participation in Serein Village
Delayed or failed deliveries
Technical interruptions

Our total liability shall not exceed the amount paid for the applicable order.

15. Indemnification

You agree to indemnify and hold harmless Serein, its owners, employees, contractors, affiliates, and partners from any claims, damages, losses, liabilities, or expenses arising from your use of our website or violation of these Terms.

16. Third-Party Links

Our website may contain links to third-party websites or services.

Serein is not responsible for the content, privacy practices, or policies of those third-party websites.

17. Changes to These Terms

We may update these Terms of Service at any time.

Changes become effective immediately upon posting to this page.

Continued use of the website constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.