Contact information
Contact Us
We're here to help. Whether you have a question about an order, need help choosing the perfect gift, are interested in partnering with Serein, or simply want to say hello, we'd love to hear from you.
General Inquiries
For general questions about Serein, our products, or postpartum support:
Customer Support
Need assistance with an existing order, damaged shipment, returns, or another customer service issue?
Orders
Questions about order status, shipping, personalization, or changes to your order?
Partnerships & Collaborations
Interested in collaborating with Serein? Whether you're a healthcare provider, birth professional, brand, creator, or organization, we'd love to connect.
Research & Community Initiatives
For research opportunities, surveys, educational collaborations, or community partnerships related to maternal health and postpartum care:
Business Hours
Our team is available:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
We strive to respond to all inquiries within 1–2 business days.