Shipping policy

Shipping Policy

Last Updated: August 2026

At Serein, every care box is thoughtfully curated specifically for its recipient. Because many of our products are personalized, we take the time to carefully prepare each order before it ships.

Processing Times

Most orders are processed within 5–7 business days.

During periods of high order volume, holidays, or special promotions, processing times may be slightly longer. If we anticipate a significant delay, we'll notify you by email.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Serein may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Delivery Estimates

Once your order has shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: Available at checkout (when offered)

Please note that these are estimates and are not guaranteed.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Shipping Addresses

Please carefully review your shipping address before placing your order.

Serein is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error, please contact us as soon as possible at support@shopserein.co. While we'll do our best to help, we cannot guarantee address changes once an order has entered processing.

Lost, Stolen, or Delayed Packages

Once your package has been transferred to the shipping carrier, delivery is outside of our control.

If your package appears to be delayed or lost:

Check your tracking information.
Look around your delivery location and with household members or neighbors.
Contact the shipping carrier for additional information.

If you still need assistance, please reach out to us and we'll gladly help investigate the issue.

Serein is not responsible for packages marked as delivered by the shipping carrier but reported as missing or stolen.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the damage
Clear photos of the damaged item(s), packaging, and shipping box

If the damage occurred during transit or we made an error, we'll work with you to provide an appropriate resolution.

Multiple Shipments

To ensure the best experience, your order may occasionally arrive in more than one package. If this happens, you'll receive tracking information for each shipment.